Quality & awards

Multi-award-winning debt recovery solicitors

We have built up a positive reputation within the national credit industry, which is evidenced by our various awards and commendations together with our exceptional client feedback.

In recent years, we have won all four nationally recognised debt recovery awards in the UK. This is an achievement which demonstrates the quality of service that we consistently provide for our clients.

+72 Net Promoter Score

The Net Promoter Score is the main customer satisfaction measurement used by many leading companies such as Microsoft and Experian.

We achieved a Net Promoter Score of +72 for the quality of the debt recovery service that we provide. This score, produced through research carried out by consultancy Customer Plus, is considered ‘Excellent’ in NPS ratings.

This research also found that our quality of advice and information, understanding our clients’ needs, and our credibility is of a very high standard.

ISO-certified

Flint Bishop has also attained the following ISO standards:   

  • Quality Management System – BS EN ISO 9001
  • Information Security – ISO IEC 27001

Independent annual client survey 2022

The results from our own independent annual client survey for 2022 showed that 91% of our clients rate their working relationship with Flint Bishop as ‘very’ or ‘extremely effective’. In addition, all of the clients asked rated our understanding of their business and any industry specifics when recovering debts as ‘very good’ or ‘excellent’.

Recent awards & accolades

We have received numerous award wins which include:

  • ‘Debt Collection Agency Award’, CICM British Credit Awards 2024;
  • ‘Legal Firm of the Year’, National Credit Awards 2022;
  • ‘Debt Collection Team of the Year’, National Credit Awards 2022;
  • ‘Law Firm of the Year’, Credit Awards 2022;
  • ‘Law Firm of the Year’, Credit Awards 2020;
  • ‘B2B Supplier of the Year’, CICM British Credit Awards 2020;
  • ‘Law Firm of the Year’, Credit Awards 2018;
  • ‘Collections’, CCR Credit Excellence Awards 2017;
  • ‘Best Legal Team’, Credit Today 2016;
  • ‘Third Party Debt Collection Team of the Year’, CICM British Credit Management Awards 2016;
  • ‘Legal Recovery Firm of the Year’, Credit Today’s Debt Collection Awards;
  • ‘Regional Law Firm of the Year: Insurance Litigation’ by The Legal 500 2014 edition;
  • ‘Innovative Firm of the Year’ at the Halsbury Legal Awards 2013;
  • ‘Thomson Reuters International Business Development Innovation Awards’ 2013; and
  • ‘European-Mould Breaking Firm of the Year’, Managing Partners Forum 2007.

Highly Commended:

  • ‘Collections & Recoveries Service Provider of the Year’, Credit Awards 2022;
  • ‘Legal Team of the Year’, CICM British Credit Awards 2016; and
  • ‘Legal and Enforcement’ category, CCR Awards 2015.

Shortlist nominations:

  • Legal Provider of the Year’, CICM Awards 2022;
  • ‘Debt Collection Agency of the Year’, CICM Awards 2022;
  • ‘B2B Supplier of the Year’, CICM Awards 2022;
  • ‘Collections & Recoveries Service Provider of the Year’, The Credit Awards 2020;
  • ‘Energy Team of the Year – Collections’, The Utilities and Telecoms Awards 2019;
  • ‘Best Outsourcing and Partnership Initiative of the Year’, The Utilities and Telecoms Awards 2019;
  • ‘Regional Firm of the Year’, The Lawyer 2016;
  • ‘Legal Judicial Services Provider of the Year’, Credit & Customer Service Awards – Credit Today 2015;
  • ‘Litigation Team of the Year’, Credit Today Awards 2015;
  • ‘Regional Law Firm of the Year: Commercial Litigation’, The Legal 500 2013 edition;
  • ‘Law Firm of the Year’, The Lawyer Magazine 2013;
  • ‘Law Firm of the Year’, Halsbury Legal Awards 2013;
  • ‘Best use of Technology to Enhance the Client Experience 2012’, MPF Awards;
  • ‘Law Firm of the Year’, British Legal Awards 2011;
  • ‘Law Firm of the Year’ by The Lawyer Magazine 2007

“We were previously using an inhouse department to manage debt recovery prior to engaging with Flint Bishop.  Following the results of an initial benchmarking trial, we decided to use Flint Bishop as our sole debt recovery supplier for the UK as collections have not only increased, but in a very cost-effective manner. 

The amount of debt cases progressing to litigation in order to recover has also dropped significantly as a result of Flint Bishop’s intensive pre-litigation strategy. 

The team deliver a fantastic service and their reporting capabilities and data analytics packs provide me with extremely useful M.I.”

Accounting Services Manager

Flint Bishop delivers fantastic results for clients. They have invested heavily in customer service and collection returns with a focus on a multi-touchpoint pre-litigation strategy.

Flint Bishop shone in all areas. Their success in pre-litigation strategy stood out for the judges. The firm further proactively invested in data analytics to add value, whilst responsibly supporting clients.

 

Credit Awards 2020 & 2022 judges’ comments

Flint Bishop has an innovative debt recovery offering, completely on point with the latest changes in the market that saves costs and time while delivering the right outcomes for all parties.

British Credit Awards 2020 judges’ comments

Contact us

For more information on how we can support your business, please fill in the form below and a member of our team will be in touch.